Our customer service is performed and accomplished through the use of email. All customer questions are answered within 24 hours. No customer questions are ever left unanswered. The reason our customer service is performed through the use of email is because many of our customers live in other countries from around the world and many of our customers simply don't speak English. Performing our customer service through the use of email, allows us to put the customer's question into Google translate under their native language. Which allows us to understand what they're asking us and it allows us to give that customer the correct answer to their questions in the language that they can read and understand. Thank you for your question or questions. When we look forward answering you back with the correct answer shortly.